YOUR
PRIVACY
MATTERS
We take your personal information seriously, eh? Here's exactly what we do with your data when you learn English with us.
What We
Collect
Personal Information You Give Us
When you sign up for our English courses, we need some basic information about you. This includes your name, email address, and phone number. Sometimes we might ask where you're from to help us understand your learning needs better.
- Your name and contact details
- Payment information for course enrollment
- Learning preferences and goals
Learning Progress Data
We track how you're doing in your English studies so we can help you improve. This includes quiz scores, lesson completion, and areas where you might need extra help. Don't worry - this information helps us make better courses for everyone.
Website Usage Information
Like most websites, we collect some technical information when you visit us. This includes your IP address, what browser you're using, and which pages you look at. We use this to make sure our website works properly for everyone.
How We Use Your Information
Course Delivery
We use your information to provide you with the English lessons you signed up for. This includes sending you course materials and tracking your progress.
Communication
We'll send you important updates about your courses, new lessons, and helpful English learning tips. You can always unsubscribe from our emails.
Improving Our Service
We look at how students use our courses to make them better. This helps us create new lessons and fix any problems you might have.
Safety & Security
We use your information to keep your account safe and prevent fraud. This includes checking for suspicious activity and protecting your payment details.
Who We Share Information With
We don't sell your personal information to anyone. That's not how we do business here in Canada. But sometimes we do need to share some information with trusted partners who help us run our courses.
Payment Processors
When you pay for courses, we share your payment information with secure payment companies to process your transaction safely.
Technology Partners
We work with companies that help us host our website and store your course progress securely. They follow strict privacy rules.
Legal Requirements
If the law requires us to share information, we'll do what's necessary. But we'll always try to protect your privacy as much as possible.
YOUR
RIGHTS
You have important rights when it comes to your personal information. Here's what you can do if you want to make changes or have questions.
Access Your Information
You can ask us to show you what personal information we have about you. Just send us an email and we'll get back to you within a few days.
Update Your Information
If your information changes or if you notice something wrong, you can update it anytime through your account or by contacting us.
Delete Your Information
If you want us to delete your account and personal information, we can do that. Keep in mind this means you'll lose access to your courses.
Opt Out of Emails
Don't want to receive our newsletters or promotional emails? No problem. You can unsubscribe anytime by clicking the link at the bottom of our emails.
About Cookies
Our website uses cookies to make your experience better. These are small files that remember your preferences and help the site work properly. Most of them are pretty harmless and helpful.
Essential Cookies
These cookies are necessary for the website to work. They remember if you're logged in and keep your course progress safe.
Analytics Cookies
These help us understand how people use our website so we can make it better. We don't use these to identify individual users.
Cookie Control
You can control which cookies you accept through your browser settings. Just remember that blocking some cookies might make parts of our website not work as well.
Keeping Your Data Safe
We take security seriously because your trust means everything to us. Here's what we do to protect your information.
Encryption
All your personal information is encrypted when it's stored and when it's sent over the internet. This makes it very difficult for anyone to steal or misuse your data.
Access Control
Only authorized staff members can access your personal information, and they can only see what they need for their job. Everyone signs strict confidentiality agreements.
Regular Updates
We regularly update our security systems and software to protect against new threats. Our technical team monitors everything 24/7 to catch any problems early.
Secure Backups
Your course progress and information are backed up regularly in secure locations. This ensures you won't lose your learning progress even if something goes wrong.
If Something Goes Wrong
In the unlikely event that your personal information is compromised, we'll contact you right away and explain what happened. We'll also report it to the proper authorities as required by Canadian privacy law.
Questions About Privacy?
If you have any questions about this privacy policy or how we handle your information, please don't hesitate to get in touch with us. We're here to help and we want you to feel comfortable with how your data is being used.
Quebec, 1320, CA
Policy Changes
Sometimes we need to update this privacy policy to reflect changes in our courses or legal requirements. When we do make changes, we'll let you know in advance.
How We'll Notify You
- Email notification to all registered users
- Notice on our website homepage
- 30 days advance notice for major changes
WEBSITE COOKIES NOTICE
Our English learning platform uses cookies to enhance your study experience and track your progress through our courses. These small data files help us remember your lesson completions, quiz scores, and learning preferences. We also use analytics cookies to understand how students interact with our materials so we can improve our teaching methods.